Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

1. Introduction

PlayerNumberOne Alpha1, operated by MITHIL NILESH NAVALAKHA ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Payment information
• Photos (for styling purposes)
• Body measurements

Usage Information

• Website usage data
• IP address
• Browser information
• Device information
• Session recordings
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide personalized styling and grooming advice
• Process payments and manage your account
• Schedule and conduct 1-on-1 sessions
• Generate AI-powered visualizations
• Send service-related communications

Business Operations

• Improve our services and user experience
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations
• Resolve disputes and provide customer support

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Authorized Disclosures

• Service Providers: Trusted third parties who assist in operating our business (payment processors, cloud storage, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific disclosures

5. Data Security

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication
• Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Until account deletion or 3 years of inactivity
• Payment Records: 7 years for tax and legal compliance
• Photos and Measurements: Until service completion or account deletion
• Communication Records: 2 years for customer support purposes

7. Your Rights

You have certain rights regarding your personal information:

✅ Access Rights

Request a copy of your personal information

✏️ Correction Rights

Request correction of inaccurate information

🗑️ Deletion Rights

Request deletion of your personal information

📤 Portability Rights

Request transfer of your data to another service

To exercise these rights, please contact us at privacy@playernumberone.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These help us understand how you use our services and improve functionality.

Essential Cookies: Required for basic website functionality

Analytics Cookies: Help us understand website usage patterns

Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie preferences through your browser settings.

9. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

Third-Party Integrations

• Cashfree: Payment processing (subject to Cashfree's privacy policy)
• Supabase: Database and backend services
• Vercel: Website hosting and deployment
• Google Analytics: Website analytics (if enabled)
• Meta Pixel: Marketing analytics (if enabled)

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer: privacy@playernumberone.com

General Support: support@playernumberone.com

Last updated: January 2024

By using our services, you acknowledge that you have read and understood this Privacy Policy.